These are some of the issues that our clients had been contacting us; Alexa can't connect the Ewelink skill, Sonoff devices missing in the Ewelink app. I would like to explain why this is happening and some pieces of advice on what to do during these situations.
We were contacted by 2 of our clients from Manila who reported that their Ewelink app lost all their devices the previous night. In one of the user's issue, other home automation brands were working but his Ewelink app lost all the Sonoff devices. The user panicked and recreated his devices and failed. Which means that he deleted all his config and recreated a new one but he cannot add nor create his devices through the Ewelink app still. After a couple of hours, the devices suddenly reappeared but since he deleted and recreated his devices, he lost all his previous configurations.
In the case of the other the user, she mentioned that she lost all her devices. She was also having problems in adding her Ewelink skill in Alexa for the past few days as well. Since she is not the 1st to report a related issue, we simply told her to wait for a while as there is an issue with the network going towards the Sonoff server.
How did we know this? We have our engineering team to check the connections through a series of tests to confirm Sonoff's connection. We found out that the Sonoff server is up and only the Manila area is having issues. After a couple of hours, her Sonoff devices were visible through the app and her Ewelink skill can now be added in Alexa as well.
Above are good cases of how we can help our clients with their IOT issues and how a group of individuals who shares their experiences can help inform and empower each other. With a community of IOT early adopters, B2B Automations believe that we can turn our country into a modern one through an efficient lifestyle utilizing technology. We may not have the perfect infrastructure to support all this but we can help each other by informing everyone what we have on our setup and what can be done to make things better.
In line with this, we would like to announce that the Sonoff by B2B Automations page is now a community where users can post and share their setup, their ideas, and their experiences. Whenever we have issues with our IOT setup, simply post through the page, contact us and we will help each other and learn from each other. Not only with issues but when we have successes as well. It is very important that we encourage and congratulate everyone in our community with their success because every successful setup means that our country is turning into a modern society.
I have this problem.
ReplyDeleteSuddenly all my deviceds (Sonoff and Amazon) have disappeared, with the message: "No devices".
It seems eWeLink has completely reset itself!
My devices all still work with Google/Alexa, but the timers were all set in eWeLink.
How can I get them back?
I have the same problem.
ReplyDeleteDo I have to relink every device?
Some are in hard to reach areas.
Same here - No devices in eWeLink but everything still working in Alexa.
ReplyDeleteAll my devices are wiped except my van pir alarm which doesnt signal
ReplyDeleteAl my devices are gone from ewelink qpp but google home still can control them. I think the ewelink app is a shit
ReplyDeleteLost ALL my devices and scenes. One minute I using the app all devices were present, the next minute my device list was completely empty. Thankfully Alexa is still able to control these devices, so not too worried yet. Will give it a couple of days to see if they return.
ReplyDeleteSuddenly all my deviceds (Sonoff ) have disappeared, with the message: "No devices".
ReplyDeleteIt seems eWeLink has completely reset itself!
Do I have to relink every device?
Some are in hard to reach areas.